If the product you have purchased has a physical or legal defect, you may file a complaint:
▲ by e-mail to firstname.lastname@example.org,
– or –
▲ in writing to the address:
THE 7 SUMMITS Paweł Szejko
Plac Bankowy 2
00-095 Warszawa, Poland
We recommend that you provide us with the following information in the description – this will make it easier for us to process your complaint and consequently, the processing time is shorter:
▲ information and circumstances concerning the subject of the complaint, in particular the type and date of the defect,
▲ a demand how to bring the product into conformity with the contract for sale or a statement of price reduction or withdrawal from the contract for sale, and
▲ contact details.
We will respond to your complaint immediately, however, within 14 days from the complaint receipt date. In the event that we need to have a product delivered to us in order to respond to your complaint or to exercise your warranty rights, we will ask you to do so.
The product complaint procedure is described in detail established in the Terms and Conditions of the Store.